J S Wright has pumped up its commitment to keeping estate services running efficiently after signing a new deal with its suppliers.

The company has agreed a protocol with Grundfos Pumps and distributor G M Treble for resolving any pump-related issues within a vastly reduced timescale.

The move follows the success of a solus supplier agreement struck three years ago between the parties for the design, delivery and installation of all pumps, pressurisation units and water boosters for residential developments, ensuring continued top quality while giving the end client consistent value for money.

The new agreement, which is aimed at increasing business volume and reducing costs all round as well as reducing downtime, has committed all the parties to rectifying any issues extra-speedily using a hotline call-out system.

It means that if Wright Maintenance, J S Wright’s maintenance company, cannot rectify a fault as first responder, then G M Treble will step in to attempt the repair. If the issue remains unresolved, then an engineer from Grundfos as the equipment manufacturer will attend in turn within a much-reduced time frame.

The protocol, which does away with time-consuming pre-ordering, has been supplemented by an agreement to extend the solus supplier collaboration to the design, delivery, installation and maintenance of fire protection packages.

The new pilot agreement, which is effective until the end of 2020, covers an extended warranty period on all Grundfos products. Grundfos will also update J S Wright on the progress of equipment sales to subcontractors, provide advice and training in its systems to J S Wright and G M Treble staff, and commission its equipment by its own service commissioning engineers.

J S Wright has also given G M Treble the opportunity to price-match if it finds that comparative options are cheaper and has agreed to recommend Grundfos where the manufacturer for any project has not been specified by the developer.

All three companies already collaborate from the design stage in computer-aided pump selection with Building Information Modelling (BIM) compatibility.

Stuart Herritty, G M Treble Director, said: “The openness and trust established over many years of trading with J S Wright has led G M Treble to place enormous value in the two-way relationship between our companies.

“The benefit of such an arrangement is that both sides can rely on the integrity of the other to operate quickly to overcome the inevitable issues that occasionally arise from a complex trading relationship.”

Glynn Williams, Director of Sales, Commercial Building Services for Grundfos Pumps, added: “For me, having a close working relationship with J S Wright and G M Treble allows Grundfos to push innovation at the earliest possible stage in the design process.

“Having the most energy efficient products on the market is a key differentiator for Grundfos; however, integrating the technology into intelligent systems with digital connectivity brings key client benefits from control and cost of ownership perspectives, with all tri-party partners offering tangible value to the client.”

Phil Leech, J S Wright Managing Director, commented: “Downtime can make life difficult with a single service fault often bringing wider ramifications for the property owner. Our agreement with such loyal and trustworthy suppliers has given us an excellent business model for providing a top-quality competitively priced supply, installation and maintenance service for pump systems, in what is also a win-win solution to the problem of downtime for everyone.”